Shipping and Payments
Kids Company can ship to any address in the Philippines. Shipping within Metro Manila is free for a minimum purchase of P1,000 unless indicated otherwise. For areas outside of Metro Manila, shipping is free for a minimum purchase of P2,000, unless indicated otherwise. For purchases below the minimum purchase requirement, shipping fee is P200 for Metro Manila and P400 for outside Metro Manila. For order above 5 kilos, a shipping fee of P1,500 applies.
Allow 5-7 working days for delivery in Metro Manila and 7-10 working days for provincial areas after payment confirmation. Orders made after 6:00PM will be processed on the next working day. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Cash on Delivery
Kids Company Customers within Metro Manila only can avail of this service. Shipping fee within Metro Manila is free for a minimum purchase of P1,000 unless indicated otherwise. Only up to a maximum cap of P10,000 worth of item/s can be availed of this service.
We highly recommend that the exact change is prepared for your convenience as our delivery agents may not have that much change on hand.
A single basket amounting to more than P10,000 shall require Kids Companycustomer to have a full payment before delivery. In case, Kids Company customer would not accept the item/s there should be reasonable causes (e.g. item shipped is broken, damaged, incomplete, different item ordered)
You may return most new, unopened items within 7 days of delivery for a full refund. You should expect to receive your refund within four weeks
of giving your package to the return
shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return
from the shipper (5 to 10 business days), the time it takes us to process your return
once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns and exchanges are subject to the following conditions:
- Products valid for returns or exchanges are only those received with defect or damage, does not fit (fashion items only), not as it looks in the advertisement, wrong item/s delivered (in case of assortment).
- Sale items are also non-refundable and non-returnable.
- Products that are defective can be refunded, returned, or exchanged within only 7 days upon receipt of your order.
- Products should be in its original purchase condition and must be unused
- Defective items that are part of a set must be returned as a whole set
- Reasons such as change of mind is not a valid reason for return especially for Cash on Delivery transactions.
- Baby gear such as strollers, car seats, play yards, carriers can be returned and exchanged within 14 days upon receipt of your order provided that item is in its original purchase condition and follows the aforementioned terms.
Technical Issues: Incorrect Pricing.
There may be instances where the price of an item is incorrect due to a technical issue. We reserve the right to correct the pricing online and validate the pricing applied to your order. We’ll send you an email of the price discrepancy via email within the same day or up to two days to alert you of this. At this point, we give you the option to cancel or to proceed with updated pricing.